Question 1

Do you deliver?

Accepted Answer

Yes, we service all of Dallas and are willing to travel in a 60 mile radius.

Question 2

Can I leave my balloons outside?

Accepted Answer

Texas heat + balloons? Not the best mix.
We strongly recommend keeping your balloons out of direct sunlight and extreme heat. Lighter colors tend to hold up better in the sun, but no balloon is invincible.

Once your balloons are delivered or picked up, they’re officially out of our hands (literally). That means The Dallas Party Girl is not responsible for popped, lost, stolen, poked, or flyaway balloons. Think: toddlers, tree branches, brick walls, hot cars, and surprise nails — all common party balloon enemies.

But don’t worry — if we pop your balloon during setup or transport, we’ll either replace it at no cost or issue a refund if a replacement isn’t possible in time.
Thanks for understanding and helping us keep the party poppin’ (in a good way)!

Question 3

Can I customize my balloons?

Accepted Answer

All balloon garlands include up to 3 colors, but feel free to mix things up!
Want to add more colors? We got you!  Additional colors can be added for a small fee.
Looking to take it up a notch? Customize your garland with:
✨ Foil balloons (shapes, letters, numbers)
🎀 Tassels + streamers
🎉 Backdrops + signage
💖 Themed add-ons to match your vibe
Let us know your vision, and we’ll bring the party to life!

Question 4

What type of balloons do you use?

Accepted Answer

We use 100% biodegradable latex balloons and high-quality mylar foil balloons. All of our balloons are the highest quality available to ensure the best results. Our helium latex balloons are treated with a special coating that helps extend their float time from 18 to 48 hours, and sometimes even longer.

Balloon installations can last anywhere from one day to three months, depending on the environment. Keep in mind that helium is sensitive to temperature changes — extreme heat or cold can shorten the lifespan of your balloons, whether they’re indoors or outside.
Proper care helps keep the party going strong.

Question 5

What is your cancellation policy?

Accepted Answer

Cancellations must be made at least 14 days before your event to receive a full refund.
Cancellations made less than 14 days before the event are non-refundable but will receive a credit toward a future booking.
Cancellations made within 48 hours of the event are not eligible for a refund, credit, or rescheduling.
We appreciate your understanding as we reserve your date and materials in advance.

Question 6

Can I pick up my balloons?

Accepted Answer

We do offer pickup for helium bundles and to-go garlands — perfect for DIY party magic!

Here’s what you need to know before heading our way:
 Pickup must be done in an empty SUV with the back seats folded down. No trucks, sedans, or SUVs filled with car seats, boxes, tools, golf clubs, or weekend luggage.

I’ll give you a call when your balloons are ready, and we’ll schedule a pickup time that works for you. I’ll also be there to help you load everything into your car.
Let’s keep your pickup stress-free and party-ready!

Question 7

Do you come back and take down the installation?

Accepted Answer

Once your event is over, it is the client’s responsibility to take down and dispose of the balloon arrangement.

If you'd like us to return to remove the balloons and any hardware, we’re happy to offer this service for an additional fee. Just let us know during your initial inquiry so we can include it in your quote.

If you're renting any items, an installation and take-down fee will automatically be applied to your quote.

Question 8

What are your Terms & Conditions

Accepted Answer

The Dallas Party Girl Rental & Installation Agreement
This agreement outlines the terms and conditions for rentals and balloon installations provided by The Dallas Party Girl. By placing an order, the client acknowledges and agrees to the following:

Liability Waiver
The Dallas Party Girl and all affiliates are not responsible or liable for any injury or damage to persons or property during the delivery, setup, use, or removal of any rental item or balloon installation.
Please do not allow anyone, especially children, to play on, climb, or lean on any part of the display. Do not remove or relocate any stands, backdrops, or installations. If an early pickup is needed, please contact us — we’re happy to help.
Payment Terms
A 50% non-refundable deposit is required at booking to reserve your date and materials.
The remaining balance is due 30 days before the event installation.
Orders not paid in full by this time may be canceled at the discretion of The Dallas Party Girl.
Cancellation Policy
Cancellations made 30 or more days before the event will receive a full refund.
Cancellations made within 14 days of the event are non-refundable but will receive a credit toward a future booking.
Cancellations made within 48 hours of the scheduled event will not receive a refund or credit and are not eligible for rescheduling.
Rush Orders
Rush orders (placed within 7 days of the event) and same-day requests are subject to:
Inventory availability
A possible rush fee of $100
No guarantee of fulfillment
Inclement Weather
We cannot install displays during hazardous weather conditions such as lightning, high winds, or extreme rain. If weather prevents safe setup or takedown:
We will attempt to reschedule if possible.
If rescheduling is not an option, a refund will be issued.
Clients are responsible for choosing a safe and weather-appropriate location for their display.
Refunds
Refunds are issued only for cancellations made at least 30 days prior to the scheduled event.
 Credits may be issued for cancellations made within the 14 day window.
 No refunds or credits will be issued for cancellations made within 48 hours of the scheduled event.
Delivery & Setup
Rental items and helium displays may be delivered the evening before or morning of the event.
Balloon installations and backdrops will be delivered no later than 2 hours before the event start time.
Clients are responsible for coordinating with the event venue to confirm delivery timing, access details, and any venue policies regarding wall hangings or décor installations.
Delivery beyond 5 miles of 75238 may incur additional delivery fees.
Installation and uninstallation fees apply to all rental items.
Display Policy
Sprinklers must be turned off and lawn care postponed during the duration of the installation.
All stands, signage, and backdrops remain the property of The Dallas Party Girl.
Clients are responsible for any damage or loss to rental items and will be charged full replacement value.
Items may not be moved, altered, or tampered with without prior approval.
Creative & Content Guidelines
The Dallas Party Girl reserves the right to decline orders that:
Contain offensive, political, inappropriate, or non-celebratory content
Do not align with the values and joyful nature of our brand
In such cases, any deposits made will be fully refunded.

FAQ

Frequently asked questions